Privacy Policy | Pine Lodge Resort LLC

Effective Date: 11/01/2024

Information We Collect

Personal Information: We collect your name, email, phone number, and address for purposes including security, reservation confirmation, and general business operations.

Non-Personal Information: We may collect device information, IP addresses, and usage data to enhance customer service quality and support marketing efforts.

How We Use Your Information

We use personal information to process bookings, send promotional messages, and analyze customer interactions.

SMS Communications: SMS messages may include marketing materials, booking confirmations, or service updates.

Consent and Opt-In/Opt-Out

SMS Consent: By texting our phone number, checking the Opt-In box on our contact form at www.pinelodgeresort.com/findus#CONTACT, or by texting "START" to (918) 782-1400, you consent to receive SMS communications.

Opt-Out: You can opt out of SMS messages by texting "STOP" to (918) 782-1400. For email communications, click the unsubscribe link provided in each email.

Information Sharing

Third-Party Sharing: We may share your information with trusted partners, including Bookingmood, Airbnb, VRBO, Google Vacation Rentals, and other reservation platforms for calendar synchronization and marketing services.

Cookies and Tracking: We use Google Analytics and other tools to gather insights into website activity.

Data Security and Retention

We implement security measures to protect your data from unauthorized access. Customer data is retained to facilitate future customer service for booking reservations.

Your Rights

Data Access and Removal: You can request access to or deletion of your data by emailing us at info@pinelodgeresort.com.

Policy Updates

We may update this Privacy Policy periodically. Please refer to this Privacy Policy on our website for the latest version.

Payment Processing

Third-Party Processors: We use third-party services, including Stripe (accessed via our Bookingmood software), to securely process and manage payments. Stripe’s privacy practices govern the processing of payment information through this service. You can learn more about Stripe’s policies by visiting Stripe's Privacy Policy.

Additional Reservation Platforms: When reservations are made through external platforms, such as Airbnb or VRBO, these providers may use their own payment processors, which adhere to their own privacy and security practices. Please review the privacy policies of these third-party platforms for further details on their payment processing procedures.

This Privacy Policy, and any disputes arising from it, are governed by the laws of the State of Oklahoma. Any claims or disputes related to your use of our services or this Privacy Policy will be resolved exclusively in the courts located in Ottawa County, Oklahoma.