Privacy Policy | Pine Lodge Resort LLC
Effective Date: 11/01/2024
Information We Collect
Personal Information: We collect your name, email, phone number, and address for purposes including security, reservation confirmation, and general business operations.
Non-Personal Information: We may collect device information, IP addresses, and usage data to enhance customer service quality and support marketing efforts.
How We Use Your Information
We use personal information to process bookings, send promotional messages, and analyze customer interactions.
SMS Communications: SMS messages may include marketing materials, booking confirmations, or service updates.
Consent and Opt-In/Opt-Out
SMS Consent: By texting our phone number, checking the Opt-In box on our contact form at www.pinelodgeresort.com/findus#CONTACT, or by texting "START" to (918) 782-1400, you consent to receive SMS communications.
Opt-Out: You can opt out of SMS messages by texting "STOP" to (918) 782-1400. For email communications, click the unsubscribe link provided in each email.
Information Sharing
Third-Party Sharing: We may share your information with trusted partners, including Bookingmood, Airbnb, VRBO, Google Vacation Rentals, and other reservation platforms for calendar synchronization. Mobile information collected will not be shared with third parties for marketing purposes. We will not share your personal information with third parties for marketing purposes under any circumstances.
Data Transfer
We do not transfer your personal data to external organizations without your explicit consent, except as required by law or to fulfill the services you have requested.
Cookies and Tracking: We use Google Analytics and other tools to gather insights into website activity.
Data Security and Retention
We implement security measures to protect your data from unauthorized access. Customer data is retained to facilitate future customer service for booking reservations.
Your Rights
Data Access and Removal: You can request access to or deletion of your data by emailing us at info@pinelodgeresort.com.
Policy Updates
We may update this Privacy Policy periodically. Please refer to this Privacy Policy on our website for the latest version.
Payment Processing
Third-Party Processors: We use third-party services, including Stripe (accessed via our Bookingmood software), to securely process and manage payments. Stripe’s privacy practices govern the processing of payment information through this service. You can learn more about Stripe’s policies by visiting Stripe's Privacy Policy.
Additional Reservation Platforms: When reservations are made through external platforms, such as Airbnb or VRBO, these providers may use their own payment processors, which adhere to their own privacy and security practices. Please review the privacy policies of these third-party platforms for further details on their payment processing procedures.
This Privacy Policy, and any disputes arising from it, are governed by the laws of the State of Oklahoma. Any claims or disputes related to your use of our services or this Privacy Policy will be resolved exclusively in the courts located in Ottawa County, Oklahoma.
Terms and Conditions
Users may receive messages up to twice a week or as needed for booking updates. Users may receive messages once a month for promotional offers. Message and data rates may apply. Text HELP to (918) 782-1400 for assistance.
